Posts Tagged: nyc311

Articles Featured
Voice Remains the Preferred Channel of Contact
March 12, 2015
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Don’t yank your voice cables if you operate a contact center because old habits definitely die hard! Even though use of mobile app and web are increasing, New Yorkers call 311in order of magnitude more than any other available channel, according to data released on NYC311 12th birthday. While majority of media was interested in […]