Posts Tagged: digital_anthropology

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Customer Experience: You Cannot Compete Solely on Product Quality, Price
December 9, 2016
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Customer experience will determine whether businesses thrive or simply survive in a consumer-led environment. The role of customer service in general is more vital than ever, with the urgent requirement for Contact Centers to adapt to meet the challenges of being the brand ambassador in all contacts.
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Changing Cultural Landscape of New York City
June 5, 2012
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Completely exhausted and enervated three quarters into a 90-minute hot yoga workout, the voice of Kathryn Leary — an instructor at a Bikram Yoga facility in New York City reciting the great Sufi poet Rumi — invigorates and refreshes me. As the entire class lies on the floor focused on their breathing, Kathryn quotes from […]