Posts Tagged: customer experience

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Build or Buy Contact Center Analytics?
January 2, 2017
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As software capabilities evolve from data collection through data analysis to the latest developments in Artificial Intelligence (AI), it’s generating exciting possibilities for the Contact Center reporting tools as well.
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Customer Experience: You Cannot Compete Solely on Product Quality, Price
December 9, 2016
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Customer experience will determine whether businesses thrive or simply survive in a consumer-led environment. The role of customer service in general is more vital than ever, with the urgent requirement for Contact Centers to adapt to meet the challenges of being the brand ambassador in all contacts.
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Embrace the customer experience as a strategic competitive advantage.
November 29, 2016
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Embrace the customer experience as a strategic competitive advantage.