Posts Tagged: Cisco

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The Evolution of Social Engagement
November 25, 2016
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A mountain of research shows that professional networks lead to more job and business opportunities, broader and deeper knowledge, improved capacity to innovate, faster advancement, and greater status and authority. Building and nurturing professional relationships also improves the quality of work and increases job satisfaction.
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Mobile Growth is Key Focus at 2015 ICMI Contact Center Expo and Conference
May 31, 2015
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The explosive growth of mobile offers the greatest opportunity for contact centers. If the consensus among those at ICMI’s Contact Center Expo and Conference is any sign, mobile is the place to focus. But while there’s consensus about mobile, there isn’t consensus on a standard definition of mobile customer care. Many consider mobile to be just […]
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Experts Say Mobile is the Next Big Thing for Contact Centers
May 8, 2015
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There seems to be a consensus at the International Customer Management Institute, ICMI expo and conference in Orlando this week that out of all the changes in the market, explosive growth of mobile offers the greatest opportunity. Nemertes Research Analyst, Lisa Durant agrees there is a dramatic evolution in the industry, as mobile interaction continues […]