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Who is responsible for public cloud security?
November 26, 2018
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As enterprises scale up their use of the public cloud, they must rethink how they protect data and applications
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Cyber Security: How America Prepared for Midterm Elections
November 22, 2018
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Undoubtedly there are risks we take when we entrust our democracy to a system so essential to preserving our most basic rights and freedoms. The United States of America, as well as its encompassing state and local governments, have made election security a top priority given the ongoing efforts by foreign players to impact U.S. […]
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Think about the United Nations!
October 18, 2018
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If you are like the majority of my friends, you would have imagined UN Peacekeeping – Blue helmets, tanks, soldiers with their guns or refugee camps. But if you were to ask Liberians like Sahr Sundu and Musa Karnley, you will get a different answer. Liberia the first independent African Republic (established in 1847) has […]
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Did LifeLock Security Bug Put you at Risk?
July 26, 2018
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LifeLock, the identity theft protection company, has put millions of customer emails at risk for phishing and identity theft attacks, thanks to a bug on its website. The bug enabled customer email addresses to be harvested by simply changing one number in the URL of a web page used by customers to unsubscribe from LifeLock communications. It’s […]
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Data Brokers Detest California’s Privacy Law
July 12, 2018
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California’s consumer privacy law is expected to have a significant impact on companies that deal in personal data — and especially those operating in the digital space. The California Consumer Privacy Act, A.B. 375, affords California residents an array of new rights, starting with the right to be informed about what kinds of personal data companies have collected and why it […]
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From “Satisfied” to “Enthusiastic” Customers
July 9, 2018
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Increasingly, organizations are turning to contact centers, as a way to drive competitive advantage, to create a systematic and a sustainable differentiator and to improve customer loyalty, repeat business and to grow market share. A few years back business executives told us that they saw their call center as a necessary evil. In other words, […]