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Did LifeLock Security Bug Put you at Risk?
July 26, 2018
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LifeLock, the identity theft protection company, has put millions of customer emails at risk for phishing and identity theft attacks, thanks to a bug on its website. The bug enabled customer email addresses to be harvested by simply changing one number in the URL of a web page used by customers to unsubscribe from LifeLock communications. It’s […]
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Data Brokers Detest California’s Privacy Law
July 12, 2018
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California’s consumer privacy law is expected to have a significant impact on companies that deal in personal data — and especially those operating in the digital space. The California Consumer Privacy Act, A.B. 375, affords California residents an array of new rights, starting with the right to be informed about what kinds of personal data companies have collected and why it […]
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AI, ML and Deep Learning “cheat sheet” for the busy professionals
July 9, 2018
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Can you distinguish between “Deep Learning” and “Machine Learning.”? What about “artificial intelligence”? Let’s start with the definition of artificial intelligence because this is where it all begins. Artificial intelligence (AI), “the ability of a digital computer or computer-controlled robot to perform tasks commonly associated with intelligent beings.” Simply put, AI is a technology that enables a […]
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From “Satisfied” to “Enthusiastic” Customers
July 9, 2018
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Increasingly, organizations are turning to contact centers, as a way to drive competitive advantage, to create a systematic and a sustainable differentiator and to improve customer loyalty, repeat business and to grow market share. A few years back business executives told us that they saw their call center as a necessary evil. In other words, […]
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Data Privacy: California Leads the Way
July 9, 2018
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California passed an online-data-privacy bill granting consumers some of the most sweeping and unprecedented privacy protections in the country. The bill goes into effect in 2020, The California Consumer Privacy Act of 2018 (AB 375) bill will apply only to California consumers. However, internet users in other states will likely see changes. The bill gives consumers […]
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Artificial Intelligence: Transferring biases to machines
February 2, 2018
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Are we transferring our biases to computers? With supervised learning, machines learn what we teach them. Just like our kids often perpetuate our belief systems, biases, and preferences, will machine also carry forward our implicit biases? Leading research on prejudice, the study of implicit social cognition, highlight the distinction between “controlled” and “automatic” information processing. […]