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So What Are Patterns? Why Should I care?
April 3, 2015
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All mathematics is a language that is well tuned, finely honed, to describe patterns; be it patterns in a star, which has five points that are regularly arranged, be it patterns in numbers like 2, 4, 6, 8, 10 that follow very regular progression. Brian Greene Identifying rules that describe specific patterns within “data” is [...]
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Voice Remains the Preferred Channel of Contact
March 12, 2015
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Don’t yank your voice cables if you operate a contact center because old habits definitely die hard! Even though use of mobile app and web are increasing, New Yorkers call 311in order of magnitude more than any other available channel, according to data released on NYC311 12th birthday. While majority of media was interested in [...]
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Our snow-storms as a rule: History of Snow storms in NYC
March 5, 2015
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Feels like it is the worst winter ever…. but NYC has a history of blizzard. On December 26, 2010, a Nor’easter dropped more than 20 inches of snow on New York City. Blizzard of 2010 Strong winds pushed the falling snow into drifts that measured up to four feet. Transportation suffered major delays as airports [...]
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January 25, 2015
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On January 7th, 2015 when Muslim terrorists slaughtered twelve journalists at the Paris offices of Charlie Hebdo, for some strange reasons I thought about Paris, Texas, a town often referred to as “the second largest Paris in the world”. As the maddening violence reverberated the globe, I wondered how did the people of Paris, Texas [...]
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The But(t) Brigade
January 13, 2015
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Salman Rushdie, who was a guest on Bill Maher’s Jan 9th show, coined an interesting term: the “But Brigade.” The “But brigade”, constitutes those who try to find a reason for the unreasonable… yes, terrorists were wrong but Charlie Hebdo should not have published those offensive cartoons…. Although he had nothing to do with cartoons [...]
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Impressive: App Store Developers Earn $25 billion
January 8, 2015
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Apple announced new record for billings from the App Store during the first week of January; billings rose 50% in 2014. These milestones follow a record-breaking 2014, in which billings rose 50% and apps generated over $10 billion in revenue for developers. So far App Store developers have earned a cumulative $25 billion from the [...]